FAQs

If you don't find the answer you need below, please use our Contact Form. We'll get back to you right away.

How do I get started with Prep It Pack It Ship It?

 

Please use the Contact Form to tell us about your prep and ship needs first. Next, follow the process outlined on the Onboarding page

Do You Handle Retail Arbitrage Products?

No. We are focused on providing a full range of services for wholesale sellers, including sellers working with larger shipments involving truckloads and full-containers. Please try our good friends at PrepNinjas.com for retail arbitrage.

Do you handle books?

No, not at this time.

Do you handle Amazon returns?

Yes, by prior arrangement. Please contact customer service with your request.

Do you do individual order fulfillment?

Yes. Please contact us with your service request.

Do you do handle the removal of products from Amazon's warehouses?

Yes, by prior arrangement. Please contact customer service with your request.

What products are considered oversize?

We use the same size and weight standards as Amazon uses with its FBA program. Individual units exceeding 18 inches on the longest side or greater than 20 pounds in weight will be charged as oversize.

Can you store my inventory?

Sure! We can store your inventory until you’re ready to send it to Amazon. The first month is free for new accounts. After that, we offer storage at just $0.60 per cubic foot per month for smaller quantities or $45/pallet/month.

How do I pay for your services?

We ask that you submit a Credit Card Authorization Form when you set up your account with us. We’ll charge your credit card at the time of shipment and send you a detailed accounting of the charges by email.

How are shipping charges billed?

Shipping charges from Amazon-partnered carriers such as UPS are charged directly to your Amazon account. In order to get the correct shipping rate, be sure that the 'Ship From' address in your shipping plan is changed to the Prep It Pack It Ship It warehouse address.

I'm planning to order products from overseas. Can you handle customs/duties for me?

No, but we can recommend a very good shipping agent who should be able to assist you with your international shipping and customs matters. We have worked with this company for some time now and have found them to be knowledgeable and very helpful. Here’s their contact information:

 

JR Lopez

Marine Air Land Intl Services LLC

510-887-7800 Main
510-962-4090 Direct

 

support@MarineAirLand.com
www.MarineAirLand.com

What is your EIN? My shipping company says they need it before they can ship.

We occasionally get this question from clients residing outside the US. If you are shipping through one of the larger carriers such as UPS, FedEx, or DHL, normally they’ll handle all of the customs matters for you. In some situations however you may be asked to identify an Importer of Record for your shipment and for tax information such as an EIN or Tax ID number.

 

We cannot act as the Importer of Record for your shipments, nor can we supply you with our tax information. If you are not a US citizen, you may have to register as a Foreign Importer. The customs agent we mentioned above should be able to help you file the appropriate paperwork if need be.

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