We've tried to answer the most frequently asked questions below, but if you don't find the answer you need, please use our Contact Form. We'll get back to you right away.
How do I get started?
It's easy as 1, 2, 3...4!
Open Your Account. Open an Assistant Account through your Amazon Seller Account. This allows us to access your shipping plan so that we can print out your FNSKU labels, update your plan, and print out your UPS labels in order to send your shipment into Amazon. This needs to be done only once. You can skip this step with your subsequent shipments. Here are the instructions:
Set Up Payment. Fill out and return your Credit Card Authorization Form. We are only able to take payment via credit card at this time. We recommend that you keep a copy of your authorization form for yourself. This needs to be done only once. You can skip this step with your subsequent shipments. Here’s a link to the form:
It is important that we receive your completed authorization form prior to the arrival of your shipment. Your shipment may be delayed if your billing information is not complete.
Create Your Shipping Plan. Log into your Amazon Seller Central Account and create an abbreviated Shipping Plan for your next shipment. Just list the products and the quantities, then stop. Amazon will automatically save your work. Do Not approve the shipments.
Please limit the number of SKUs on any individual plan to 25 SKUs ~ It makes a big difference in manageability when we go to set up you box content information.
Please be sure to use the Rename function in the upper left hand corner on the first page of the shipping plan. Replace the PLN prefix with a name that will help us identify the correct shipment [e.g., Change PLN (10/15/16 12:23 PM) to Dog Grooming Bundle (10/16/16 12:23 PM)].
Give Us Your Instructions. When you’re ready to send us your first shipment, please let us know by filling out the Send A Shipment Form on our website. Use this form to tell us what is being sent and how you'd like us to handle it. Here’s the link:
Once we receive your inventory, we will process it in according to your instructions. Normally, shipments are processed and sent off to Amazon within 2 business days. You can monitor your shipment's progress by logging into your Seller Central Account and going to Manage FBA Shipments.
Once you’ve set up your Assistant Account and completed your Credit Card Authorization Form, your account with will be set up, and you won’t have to do anything more with that.
Sending in your shipments will be super easy! Just set your Amazon shipping plan, as usual, and let us know your shipment’s on its way by filling out one of our Send a Shipment Forms. That it! We’ll take care of everything else.
Do You Handle Retail Arbitrage Products?
No. We are focused on providing a full range of services for wholesale sellers, including sellers working with larger shipments involving truckloads and full-containers. Please try our good friends at PrepNinjas.com for retail arbitrage.
Do you handle books?
No, not at this time.
Do you handle Amazon returns?
Yes, by prior arrangement. Please contact customer service with your request.
Do you do individual order fulfillment?
We specialize in provider services to FBA sellers and are not set up to provide individual order fulfillment (Merchant Fulfillment) services.
I'm planning to order product from overseas. Can you handle customs/duties for me?
No, but we can recommend a very good shipping agent who should be able to assist you with your international shipping and customs matters. We have worked with this company for some time now and have found them to be knowledgeable and very helpful. Here’s their contact information:
Marine Air Land Intl Services LLC
What is your EIN? My shipping company says they need it before they can ship.
We occasionally get this question from clients residing outside the US. If you are shipping through one of the larger carriers such as UPS, FedEx or DHL, normally they’ll handle all of the customs matters for you. In some situations however you may be asked to identify an Importer of Record for your shipment and for tax information such as an EIN or Tax ID number.
We cannot act as the Importer of Record for your shipments, nor can we supply you with our tax information. If you are not a US citizen, you may have to register as a Foreign Importer. The customs agent we mentioned above should be able to help you file the appropriate paperwork if need be.
What products are considered oversize?
We use the same size and weight standards as Amazon uses with its FBA program. Individual units exceeding 18 inches on the longest side or greater than 20 pounds in weight will be charged as oversize.
Can you store my inventory?
Sure! We can store your inventory until you’re ready to send it into Amazon. We offer storage at just $0.85 per cubic foot per month.
How do I pay for your services?
We ask that you submit a Credit Card Authorization Form when you set up your account with us. We’ll charge your credit card at the time of shipment and send you a detailed accounting of the charges by email.
How are shipping charges billed?
Shipping charges from Amazon-partnered carriers such as UPS are charged directly to your Amazon account. In order to get the correct shipping rate, be sure that the 'Ship From' address in your shipping plan is changed to the Prep It Pack It Ship It warehouse address.