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  • Writer's pictureBrian Cummings

SAFE-T Claim: Guide for Amazon Sellers in 2024

Updated: Jan 10

Struggling with unjustified Amazon refunds? You're not alone. Our guide is designed to make SAFE-T claims easier to navigate.

SAFE-T, standing for Seller Assurance for Ecommerce Transactions, is Amazon's approach to tackle excessive refunds. It gives you the power to recoup losses from issues during delivery or preparation that aren't your fault.

Our guide streamlines the process of filing and handling these claims. Assert your rights as a seller. Let's dive in!

Did you also know that you can minimize losses by charging restocking fees for unwarranted product returns? Learn more about Amazon restocking fees here.

Ready to optimize your eCommerce fulfillment? Check our services.

Understanding SAFE-T Claims for Amazon Sellers

A SAFE-T claim is a policy implemented by Amazon to provide seller protection and insurance coverage for refund requests and claims made by customers.

What is a SAFE-T claim?

A SAFE-T claim is an appeal process introduced by Amazon for sellers. It serves as a protection plan when orders are fully refunded due to issues such as damage or loss in transit, inaccurate descriptions, or customer dissatisfaction.

This program helps sellers recover funds that were refunded by Amazon on returned orders. Notably, all SAFE-T claims undergo a thorough assessment by Amazon and approval isn't guaranteed.

Eligibility requirements

To file a SAFE-T claim for Amazon sellers, it is important to meet the following eligibility requirements:

  1. The seller must have an active Amazon seller account.

  2. The order in question must have been fully refunded by Amazon due to a return.

  3. The claim must be filed within 45 days of the refund being issued.

  4. Sellers should provide all necessary documentation and evidence to support their claim, including order details and any relevant communication with the buyer.

  5. In cases where there are multiple claims for the same order, sellers should ensure they provide accurate and specific information for each claim.

Limitations and considerations

It's important for Amazon sellers to be aware of the limitations and considerations when it comes to SAFE-T claims. Sellers should understand that not all claims will be approved and that the decision ultimately lies with Amazon.

It's also crucial to keep in mind that SAFE-T claims are filed for reimbursement after Amazon has already refunded a buyer, so sellers need to have documentation and evidence to support their claim.

Additionally, sellers should closely monitor their seller performance metrics and strive for excellent customer service as this can impact the outcome of their claims. Overall, while SAFE-T claims offer protection for sellers, it's essential to carefully consider the eligibility requirements and follow proper procedures before filing a claim.

How to File a SAFE-T Claim

To file a SAFE-T claim, follow these steps and best practices: gather all necessary documentation and evidence, including order information and communication with the customer; navigate to the SAFE-T Communication Center in your Amazon seller account; click on "Submit a Claim" and provide all requested information accurately; submit any supporting documents or additional details if required by Amazon; regularly check the status of your claim appeal for updates.

Steps and best practices

Filing a SAFE-T claim on Amazon is an important process for sellers. Here are some steps and best practices to help you navigate this process successfully:

  1. Review the eligibility requirements for filing a SAFE - T claim.

  2. Gather all necessary documentation, including order details and any relevant communication with the buyer.

  3. Log in to your Amazon seller account and navigate to the SAFE - T Communication Center.

  4. Select the appropriate order for which you want to file a claim.

  5. Fill out the required information accurately and provide a clear explanation of the issue.

  6. Attach any supporting evidence, such as photographs or screenshots, to strengthen your claim.

  7. Submit your claim and carefully review the confirmation details provided by Amazon.

  8. Regularly check the status of your claim through the SAFE-T Communication Center.

  9. Respond promptly to any additional information or requests from Amazon regarding your claim.

  10. Maintain professional and polite communication with both Amazon and the buyer throughout the process.

Using the SAFE-T Communication Center

The SAFE-T Communication Center is a valuable tool that Amazon sellers can utilize when managing their SAFE-T claims. This feature allows sellers to effectively communicate with buyers and respond to claim inquiries in a timely manner.

By using the SAFE-T Communication Center, sellers can stay organized and keep track of all communication related to their claims. It's important for sellers to actively monitor this center and promptly address any issues or concerns raised by buyers.

This proactive approach can help improve seller performance metrics and enhance customer satisfaction, ultimately contributing to the success of their Amazon business.

In addition, utilizing the SAFE-T Communication Center enables sellers to provide necessary documentation or evidence that supports their claim appeal. Sellers can upload relevant information such as order details, product specifications, and return shipping labels directly through the center.

By doing so, they are able to present a compelling case for why their claim should be approved. Active engagement through the SAFE-T Communication Center demonstrates professionalism and commitment from sellers towards resolving disputes in a fair manner.

Managing and Responding to SAFE-T Claims

In this section, we will discuss the steps and best practices for managing and responding to SAFE-T claims as an Amazon seller.

Checking claim appeal status

To stay on top of your SAFE-T claims, it's essential to regularly check the status of your appeal. This allows you to monitor progress and take necessary actions as needed. Keep in mind that claim appeals are at Amazon's discretion, so checking frequently helps ensure timely follow-up and resolution.

By actively staying updated on the status of your claim appeal, you can effectively manage any issues that arise and maximize your chances for a favorable outcome.

Answering and resolving claims

  • Review the details of the claim to understand the specific issue.

  • Gather any evidence or supporting documents that can help you in resolving the claim.

  • Respond promptly to the claim and provide a clear and concise explanation of your position.

  • Communicate professionally and courteously with the buyer to address their concerns.

  • Offer a solution or resolution that is fair and reasonable based on the circumstances.

  • Keep track of all communication and documentation related to the claim for reference.

  • Follow up with the buyer until the claim is fully resolved.

  • Maintain a positive attitude and strive for excellent customer service throughout the process.

Seller Fulfilled Prime reimbursements

Seller Fulfilled Prime (SFP) is a program that allows Amazon sellers to ship their own products directly to customers while still benefiting from the Amazon Prime badge. Through this program, reimbursements can be requested in certain circumstances.

Remember, submitting a SAFE-T claim does not guarantee reimbursement. Amazon reviews each claim individually and makes the final decision.


In conclusion, understanding and effectively managing SAFE-T claims is crucial for Amazon sellers to protect their business and ensure they are properly reimbursed. By following the steps outlined in this comprehensive guide, sellers can navigate the claim process with confidence and maximize their chances of success.

Utilizing tools like SageMailer and staying informed about Amazon's policies will help sellers take full advantage of the claim process and secure their Amazon seller account.

Are your refunds negatively affecting your cash flow? Here's how to fix poor cash flow for Amazon sellers.

Ready to streamline your eCommerce operations? Contact us now.


1. What is a Safe-T claim for Amazon sellers?

A Safe-T claim is a process that allows Amazon sellers to request reimbursement for lost or damaged inventory that was under their FBA (Fulfillment by Amazon) service.

2. How can I file a Safe-T claim as an Amazon seller?

To file a Safe-T claim, you need to log into your Seller Central account, navigate to the "Fulfillment" tab, select "Fulfillment by Amazon," and then click on "Create Removal Order." From there, you can follow the prompts to initiate the claim and provide all necessary information.

3. What are the requirements for filing a successful Safe-T claim?

To have a successful Safe-T claim, you need to meet certain requirements such as providing accurate documentation of the lost or damaged items, including invoices and product details. It's also crucial to file the claim within 90 days of noticing the issue and ensuring your inventory has been properly accounted for in your Seller Central account.

4. How long does it take to receive reimbursement through a Safe-T claim?

The time it takes to receive reimbursement through a Safe-T claim can vary. In general, it may take several weeks from when you initially submit the claim until you receive payment. However, factors such as backlogs in processing claims or additional requests for information may prolong this timeline.

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